Cloud Beauty | Camden Town, London

Last updated: 10 February 2026

1. Change of Mind Returns

​

In accordance with UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, provided that:

​

• The item is unused, unopened, and in its original packaging​

• All seals remain intact​

• The product is in a resealable condition

​

To initiate a return, please contact us within the 14-day period. Items returned without prior approval may not be accepted.

​

2. Non-Returnable Items

​

For hygiene and safety reasons, beauty and cosmetic products cannot be returned if they have been opened, used, or unsealed, unless they are faulty or incorrect.

​

This does not affect your statutory rights.

​

3. Faulty or Incorrect Items

​

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with clear photographic evidence. Where a fault is confirmed, we will offer a replacement or full refund, in line with UK consumer law.

​

4. Refunds

​

Approved refunds will be issued to the original payment method

​

Refunds are processed once the returned item has been received and inspected

​

Please allow up to 7–10 business days for the refund to appear in your account, depending on your payment provider

​

Original shipping costs (where applicable) are non-refundable unless the item is faulty or incorrect.

​

5. Return Shipping Costs

​

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

​

6. Contact & Support

​

If you have any questions regarding shipping, returns, or refunds, we encourage you to contact us before placing your order. Our team is always happy to assist and ensure your experience with Cloud Beauty Camden meets the highest standards.